Designed and shipped core features across Chase Offers & Shopping, collaborating closely with PMs, engineers, and researchers. Led several initiatives from ideation to launch, aimed at improving offer engagement and supporting a multi-brand marketplace experience.

Collaborated with healthcare clients to map patient and provider journeys, identify friction points, and co-create service blueprints for ultra-rare disease treatments. Delivered recommendations that informed digital tools, support services, and engagement models across their treatment portfolio.

Supported the design of cross-platform experiences for clients like PwC, Goldman Sachs, and CVS Health, applying user-centered design principles in close collaboration with design leads and cross-functional teams.